View Cases

On the left navigation bar, Click the Cases icon to view the following page.

The top section of the cases listing page displays the following:

Field	Description
Severity	Displays the severity level of cases: Critical High Medium Low
Status	Displays the count of cases in various status Open Assigned Open unassigned Closed
Top Handlers	Displays the count and names of top handlers
Oldest open case	Displays the oldest open case and the duration for which it was open.
Mean time to resolution	Displays the average duration of closed cases.
Open cases age	Displays the average duration of open cases.

Global Cases will display a list of all the cases across all Clusters.