TROUBLESHOOTING AND DEBUGGING
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      1. KNOWLEDGE BASE
      2. TROUBLESHOOTING AND DEBUGGING

      Troubleshooting Connector Validations

      Validation Messages Stages Troubleshooting Instructions
      Configuration Error Configuration Re-check the configurations
      Request Failed Authentication
      1. Check connectivity
      2. Check Proxy
      Request Failed / Unable to connect Fetch Logs
      1. Check Connectivity
      2. Check Proxy
      3. Check permissions / whitelisting pre-requisites
      Request Failed - response code: {res.status_code}, reason: {res.reason} Multiple Stages
      1. Check credentials,
      2. Check according to the response code and reason
      File Type not supported Fetch Logs Check filetypes on respective cloud storage, allowed filetypes are (.json.gz, .log.gz, .txt.gz, .gz, .json, .txt, .log)
      Request Timeout Validation
      1. Internal config validation timeout
      2. Retry after sometime
      Unknown Error Validation Contact support with log snapshots of components.
      Unable to connect Configuration Check for valid port within valid port range
      Unable to connect Authentication
      1. Check Connectivity
      2. Check proxy
      3. Check permissions / whitelisting pre-requisites
      Credentials error Configuration Check if credentials used in configurations are valid and in correct format
      Log reading error Fetch Logs Data not readable
      Log listing error Fetch Logs
      1. Check connectivity
      2. Check proxy
      3. Check permissions / whitelisting pre-requisites