GSuite

This document includes troubleshooting recommendations and procedures that can help you solve problems arising from the configuration and usage of connectors.

Perform the following checks:

1. Ensure the following prerequisites are met.
    * The minimum ownership role for collecting logs.
    * Validate the service account created. Also, verify if the Key type selected is in the form of JSON.
    * The Admin SDK API is enabled.
    * The role access is read-only for the Admin audit reports.
    * Verify if “Enable API access”  is enabled from the Admin Console Page.
    * Check if the “Domain Admin User Id” and “Credentials File” fields configured are valid. 
    * The Domain Admin User Id should be the Super administrator account’s User ID that is configured while spawning the GSuite connector.
2. Verify if a firewall or network is preventing inbound traffic to any
 GSuite cloud service.
3. Verify if the API/ endpoints host are reachable from Adapter.